Service Management Service
Managed dedicated server hosting is a web service solution that involves a web hosting provider to monitor and maintain your site, providing you with the tools, resources and support you need to run your business. Managed dedicated hosting is easy to handle, don’t have to be an expert when working with your site. The hosting provider is responsible for everything from equipment to software. With managed dedicated hosting, you are responsible for managing the flow of traffic for your own company. In the web host industry managed dedicated servers is one of the fastest developing areas.
Since many businesses use their website to store confidential data like invoices, customer credit card numbers, and etc. A managed server gives you extra protection to ensure the safety of your data.
You will have access to optional managed services such as an upgrading service, managed firewalls, and managed backup services. There are also other products to enhance your services and websites like database administration with managed SQL server and managed DNS. SQL servers provide enhanced performance, reliability, organization, and resources for your application. It’s called managed hosting because of all these extra services. Managed server hosting gives you all that you need to operate a successful internet business.
| Network & SLA's.. | |
|---|---|
| 24/7/365 Hands/Eyes Console Access | |
| Root/Administration Access | |
| Ping Monitoring | |
| Service Monitoring (up to xx services) | |
| Server Administration | |
| Response Time SLA | |
| Remote Access.. | |
| KVM over ip access (2 hours per month) | |
| Priority Escalation | |
| OS Reloads | |
| Security & Administration.. | |
| OS updates, hardening and patches | |
| Check and clean the mail queue | |
| Hardisk checking tool | |
| Mailmon - Sendmail monitor | |
| ClamAV installation and configuration | |
| Apf with antidos capability - Optional | |
| Check server load and partitions to perform maintenance activities Check /proc for hidden or unwanted processes | |
| Clean up unwanted files from /tmp | |
| Scan server for *.c or binary files(which have possible security issues) | |
| Scan for Trojan Horses | |
| Check tcp connections and make sure no unwanted ips or ports are listed | |
| Set cron jobs to remove log files | |
| PSAD - Port Scan Detector | |
| PMON - Network socket monitor BFD - Brute force detection |
